Refund Policy
At NeonPunkArtGenerator, we aim to provide high-quality services and products to our users. If you are not completely satisfied with your purchase, we are here to assist you with the refund process.
Refund Eligibility
- Refund requests must be submitted within 30 days of the purchase date.
- The refund will be issued to the original payment method used during the purchase.
- To qualify for a refund, you may be required to provide proof of purchase and a detailed explanation of the issue.
Non-Refundable Items
The following items or services are non-refundable under any circumstances:
- Customized digital artwork: Due to the personalized nature of these creations, refunds cannot be issued.
- Subscription services: Refunds are not provided for subscription services after the initial 30-day period.
- Discounted or promotional items: Items purchased during sales or with promotional codes are non-refundable.
Exceptions
In exceptional cases, such as technical issues or errors on our part, we may provide refunds at our sole discretion. Please include all relevant details in your request to help us evaluate the situation accurately.
How to Request a Refund
If you wish to request a refund, follow these steps:
- Contact us via our Support Page with your order number, purchase date, and reason for the refund request.
- Provide any supporting documentation or evidence if applicable.
- Wait for our team to review your request. We aim to respond within 5-7 business days.
Refund Processing Time
Once your refund request is approved, the refund will be processed within 7-10 business days. The time it takes for the funds to appear in your account depends on your payment provider.
Contact Us
For any questions or further clarification about our refund policy, please contact us. We are here to assist you.